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Think Beyond the App
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Today at a glance
My favorite weekly finds
🛠️ Tools
Use Brainnote as an AI thought organizer to summarize your ideas in seconds
Explore Google's comprehensive 69-page guide on prompt engineering to optimize AI interactions.​
Access Elon Musk's flagship AI model, Grok 3, offering advanced reasoning and image analysis capabilities.​
Artisan Ava automates lead generation and outreach with Ava, an AI sales agent that personalizes messages and manages campaigns.​
Crono Enhance your sales messages with AI that personalizes content based on prospect data like job history and company news.​
Voice Notes Pages Convert your spoken thoughts into shareable pages with transcripts and AI-powered Q&A features—free to try.​
đź“° Intelligent Insights
Isomorphic Labs Aims to "Solve All Disease" with AI to revolutionize drug discovery, aiming to accelerate breakthroughs and develop life-changing medicines.
Generalists Thrive in the AI Era
Thought leaders argue that adaptable generalists excel alongside AI, as they can tackle novel problems and connect diverse ideas—areas where AI currently falls short.Researchers at the University of Illinois employed reinforcement learning to improve language models' multi-step web searching capabilities, achieving a 41% performance boost.
Isaac Asimov's Vision of AI Liberating Human Creativity discussions continue on whether AI enhances or hinders human creativity, with debates highlighting the importance of aligning AI development with human-centric goals.
đź‘€ ICYMI
Strategy Is a Daily Habit! (learn more)
The One Mistake You Should Make (Learn more)
When your CEO doesn't get it (learn more)
Think Beyond the App
Why should I care?
When Uber launched its ride-sharing, the buzz was real.
Everywhere I looked, fellow product folks were talking about the new offering on their social feeds.
But here’s a thought: are we talking about a product or a service?
Truth is, for us as PMs delivering value, the line between product and service blurs. Customers don’t think in categories—they want results.
They care less about a slick app if it doesn’t solve real-life issues.
Whether it’s a product or a service, a holistic approach is key. Real problems cross from digital space into everyday life, and our vision for the offering should follow suit.
So, to make an impact, always remember: embrace a holistic view, focus on customer needs, and deliver true value.
Let’s dive in.
1- What is your product boundary?
The answer depends on how you look at it.
If you start from the technology side, you see that the nuts and bolts – like a strong algorithm, a slick rider app, a driver app, and even in-car screens – are essential.
For example, when Uber launched its ride-share service, everyone talked about these high-tech pieces.
To many, a product manager is all about making sure these elements work smoothly.
However, stopping at just the tech parts leaves a lot on the table. Many companies only focus on the digital side. While this is important, it doesn’t give you the complete picture.
In my early days as Product Lead at a tech company, my main goal was to achieve product-market fit.
And guess what? Even the coolest technology doesn't hit the mark if it doesn’t solve a customer problem completely.
Think of it like this: imagine if a genie could fix any problem.
What would your customer wish for?
This little exercise helps you see that end-to-end value isn’t just about an app or a feature, it’s about the whole experience—from waiting time to ride comfort and even how the service communicates with its users.
In short, while the tech part is a critical start, it’s just the beginning.
True success comes when you consider the entire journey and focus on delivering real value that truly meets your customer’s needs.
2- Delivering End-To-End Value for Your Customers
It all starts with you. Everything you do shapes the whole experience. As a product leader, you’re not just in charge of the product’s features; you own the entire journey.
Think of it like making a perfect sandwich: it's not just about the bread, but every ingredient that comes together. I see leaders taking full charge at three different levels of this big picture. So, where do you fit in?
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